Role Scope
Area(s) of Responsibility
Key Activities
Team Leadership
• Supervise and mentor a team of technical support specialists.
• Allocate tasks and set performance goals for team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Ensure Safety is implemented.
Technical Support
• Oversee the setup, operation, and maintenance of one of the following: Audio, Video, Lighting, AV Networks or Technical Operations.
• Troubleshoot technical issues in real-time, ensuring minimal disruption to live show & events and the daily operation.
• Collaborate with production and sales teams to meet technical requirements to ensure smooth operations of the park and shows and events under the management of Entertainment Technical.
• Able to handle challenging tasks.
Resource Management
• Ensuring that preventative maintenance is done in line with the maintenance management system.
• Coordinate with vendors and suppliers whilst following company guidelines.
• Optimize resource allocation to maximize efficiency when setting up and running shows and events or the daily operation.
Quality Assurance
• Implement and enforce best practices for equipment setup, operation, and safety.
• Conduct quality checks to maintain high standards of audiovisual and technical production quality.
• Stay up to date with industry trends and technological advancements to enhance entertainment offerings and experiences.
Documentation and Reporting
• Maintain detailed records of event setups, issues and resolution logs for future reference.
Collaboration
• Work closely with Stage Managers, Directors, and creative teams to understand technical requirements and provide solutions.
• Foster a collaborative and innovative environment within the Entertainment Technical support team.
Qualifications, Experience and Skills
Education and Qualifications
Essential
• Engineering or College diploma or equivalent.
Desirable
• Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics, or related field (Highly preferred).
• Certification in Qsys, Extron, Dante, Medialon, Christie projectors.
Years of Experience
Essential
• Minimum 3 years' experience in Audio Video Lighting, Show control & network Maintenance and operation.
• 1+ years' experience in installation of AVL systems including show control and network.
Desirable
• Previous experience in working within the amusement park industry is an advantage.
• Time served working on live shows and events.
Knowledge, Languages and Skills
Essential
• The knowledge of operating of Entertainment shows systems and show control systems are a must.
• Keen interest in technology. Familiar with latest technologies and implementation.
• Proven ability in troubleshooting.
• Problem solving skills.
• Able to adhere to strict timelines.
• Clear understanding of both written and spoken English.
• Computer skills.
• Ability to understand one line drawings and schematics.
• Able to spend long hours standing if required.
• Possess a firm knowledge of installation tools and have the ability to use them.
• Ability to lift at least 25 kg.
• Ability to manage a large team of 30.
Desirable
• Operated audio and lighting systems for live entertainment.
• Component repairs of audio, lighting, and video equipment.
• People person who works well alone and as part of a larger team.
• Self-motivated and wants to get the job done.
• Knowledge of show, automation, and digital signal processing is an advantage.
• Has system integration and design knowledge.
This job description is not intended to be all-inclusive; you may be required at any time to perform any other duties to meet the needs of the business.
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