Data Center / Operations Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for: Data Center Operations Support Engineer Manage and coordinate with application support maintenance vendors to ensure adherence to service level agreements (SLAs) for legacy system supportServe as the primary point of contact between internal stakeholders, end users, and vendor support teamsMonitor vendor performance and escalate issues when SLAs are at risk of being breachedFacilitate regular vendor review meetings and performance assessmentsOversee the end-to-end ticket lifecycle, ensuring proper categorisation, prioritisation, and tracking of support requestsMonitor ticket queues and ensure timely assignment and resolution according to established SLAsCoordinate L1, L2, and L3 support activities with vendor teams for legacy applicationsProvide regular reporting on ticket volumes, resolution times, and user satisfaction metricsAct as the liaison between end users and technical support teams, ensuring clear communication of issues and resolutionsMaintain and improve operational processes for legacy system support in alignment with Product Management methodologiesEnsure all support activities are properly documented and comply with audit requirements; Coordinate planned maintenance windows and system updates with minimal business disruptionDevelop and maintain knowledge base articles and troubleshooting guides; Create and present regular status reports to management and stakeholdersHandle routine operational tasks including system monitoring, basic troubleshooting, and user account managementConduct system audits, compliance checks, and technical assessments to ensure infrastructure integrity and regulatory adherenceOversee system modifications and coordinate data migration activities to support new product development with minimal downtime-------------------------------------------------------------------------------------------------------- Interested applicants can also email CV at harry@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Operations Support Engineer” Only shortlisted candidates will be notified. -------------------------------------------------------------------------------------------------------- EA License Number: 10C3636 EA Personnel Name: Arora, Hardeep EA Personnel Registration Number: R1111454 By applying for this role, you have read and acknowledge the Data Privacy statement - http://www.nsearchglobal.com/data-protection-notice/