CRM & Data Administrator (MAT LEAVE COVER) Position Type:
Full-Time, Contract
Location:
Remote, within Canada, with Quarterly In-Office Visits
From securing fresh and healthy food sources, to driving change through policy research and innovative programming, Feed Ontario unites food banks, industry partners, and local communities in our work to end hunger and poverty.
Under the direct supervision and with support of the Development Department and Controller, the CRM & Data Administrator will work to support Feed Ontario's Revenue Generation Activities and will be a key contributing member of the Administration team.
The CRM & Data Administrator will be responsible for the management of data using a CRM system (Salesforce) and will work with multiple departments to support data needs.
This role will require a deep knowledge of CRM systems and data management and analysis.
The pulling of queries and reports, along with the ability to analyze data will be a key function.
Work closely with internal stakeholders to determine business needs related to our CRM (Salesforce) and how the CRM (Salesforce) can best be used for their goals
Manage CRM (Salesforce) users, profiles, permission sets and other admin tasks
Be able to communicate data analysis results, identify trends and provide recommendations for system improvements
Create and deliver training for new or changed business systems or processes to end-users
Responsible for the ongoing maintenance of data, ensuring that it is kept up to date and maintain high quality data
Support Direct Mail Campaigns & Appeals through the creation of lists and data uploads
Provide support on Givecloud, pull weekly reports of failed payments and conduct the necessary follow-up
Stay updated on new CRM (Salesforce) features
Work with external vendors to ensure proper backups and data syncs are working effectively, in addition to identifying errors and root cause issues/bugs to ensure efficiency
3-5 years of applied experience working with relational databases and CRM systems (Salesforce experience is an asset)
~3-5 years of experience working in a fundraising support capacity, supporting the data needs prospects and donors and have effective knowledge of the moves management cycle
~ High level of technical literacy in Microsoft Office 365
~ Experience in business processes related to fundraising in the non-profit sector would be considered an asset
Computer Skills (MS Office, Pardot, Salesforce, Givecloud)
Significant experience in Salesforce Database Administration (including Pardot, and Marketing & Engagement for Nonprofit Cloud)
Data management skills
Ability to set priorities, complete work with minimal supervision and meet deadlines
Feed Ontario office works under a hybrid model of in-person and remote work.
Most work on behalf of Feed Ontario will done remotely.
There will be some offsite travel required for meetings with partners and stakeholders.
As part of our commitment to racial justice and reconciliation, we are actively encouraging Black, Indigenous, and People of Colour candidates to apply for this position.
We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
