Customer Services Lead FMCG Distribution £35-40KEnfield Based A leading FMCG distribution business is hiring an experienced Customer Services Lead in a newly created role. This is a great opportunity to lead a customer service team in a fast-paced environment, driving service quality, performance and customer experience. Key focus:Leading, coaching and motivating a customer service teamImplementing QA and performance management processesMonitoring SLAs, QA results and team productivityManaging escalations and working cross-functionally Maintaining strong internal communicationSupporting training and continuous improvement initiatives About you:Strong experience managing a customer service teamFMCG, distribution or logistics background essential Strong QA, data analysis and Excel skillsCustomer-centric, commercially aware and adaptable This is an excellent opportunity to influence service standards and performance within a growing business.If this sounds like you, please apply today
