**Managed Services Technical Team Lead**
IT Blueprint Solutions is a fast-growing Vancouver-based company that provides expertise in IT solutions comprised of cloud services, best-in-class hardware, software, security, and data protection. We are currently looking for a full-time Managed Services Technical Team Lead to join our team.
• *Responsibilities**:
- Project Management
- Ensuring optimal service delivery and client satisfaction
- Supervising junior engineers
- Microsoft 365 administration & migration support
- Azure infrastructure (design, implementation, management)
- System Administration (Windows Servers)
- Security & compliance to safeguard infrastructure
- Backup & disaster recovery
- Network Infrastructure management (configure firewalls, provide support)
• *Position Requirements**:
- 5+ years of Microsoft cloud administration
- 5+ years of experience working for a Managed Service Provider REQUIRED*
- In-depth knowledge of Networking, Azure Active Directory, Storage, Virtual Machines
- Experience with backup & disaster recovery.
- Experience migrating clients over to the cloud.
- Experience working on VMware (Vcenter, ESXI)
- Experience with Autotask
- MCSE, MCSA, CCNA, AZ-400 a major plus
- Experience Managing Projects start to finish.
• *Preferred Knowledge and Additional Responsibilities**:
- Monitoring and maintaining systems and networks.
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Walking clients through troubleshooting steps
- Re-fitting and/or replacing of client hardware.
- Working to SLA’s
- Prioritizing and managing multiple open tickets.
- Establishing good working relationships with clients
- Vacation relief onsite working with clients.
- Being an escalation point for your colleagues.
- Problem ticket management and conducting root cause analysis.
- Project Work
- Maintenance of technical documentation
- Keeping yourself informed of and working to resolve all multiuser impacting issues.
• *Experience**:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices.
- Proven experience in an IT Support Role and Team
- VMware Certification
- NetApp, Isilon, Nutanix, Veaam Certification
- Advanced knowledge of Firewalls, LAN switching, Routing, and Wireless technologies from multiple vendors.
- Vendor knowledge and certification including Fortinet, Cisco, Palo Alto Networks, HPE, Dell, Ruckus security, and network products is highly desirable.
- Working knowledge of Security technologies including but not limited to End-point protection, AV, Sandboxing, and Mail security solutions.
- Working knowledge of virtualization solutions including VMware Distributed Switching and NSX as well as Microsoft hypervisors and Microsoft Azure stacks.
- Understanding of all facets of enterprise network and security systems, Network assessments, installation, and documentation expertise.
- Comfortable determining root cause analysis, scripting, and running hardware upgrades.
- Fluency in middleware, firmware, and mainframes.
Pay: $70,000.00-$100,000.00 per year
• *Benefits**:
- Company events
- Dental care
- Extended health care
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Vancouver, BC
