Join Our Impact-Driven Team!
At Maximus, we are proud to be a global leader in providing health and employment services that positively affect the lives of millions each year. Our dedicated workforce of around 5,000 in the UK offers essential support to some of the most vulnerable members of our communities. We are looking for a passionate Customer Service Support Specialist to deliver vital assistance to Asylum Seekers.
This is a fully remote role within the UK.
Work Hours: This position involves late shifts spread over 5 days, with each shift lasting 7.5 hours, between 12pm - 10pm, from Monday to Sunday, which may include weekends and bank holidays. A shift schedule will be shared in advance.
Start Date: Monday, 19th January 2026.
As a Customer Service Support Specialist, you will:
• Respond to service user inquiries while ensuring accurate documentation.
• Identify and escalate safeguarding concerns when necessary.
• Meet performance targets while consistently upholding high customer service standards.
• Handle sensitive situations with empathy and resilience.
• Communicate essential information across multiple channels, including phone, email, and live chat.
• Professionally resolve service user issues calmly.
• Guide service users to the appropriate resources effectively.
• Follow established procedures and adapt to evolving circumstances.
• Manage confidential information in strict compliance with data protection regulations.
• Proactively seek feedback to enhance service quality and support personal growth.
Qualifications & Experience
• Proven ability to excel under pressure while maintaining composure.
• Strong attention to detail with a robust record of accuracy.
• Experience working collaboratively within diverse teams.
• Exceptional problem-solving capabilities for timely solutions.
• Proficiency in conflict resolution with positive outcomes.
• Able to work independently while demonstrating initiative and sound decision-making.
• Strong written English skills for accurate record-keeping.
Desirable Skills
• Experience providing support to service users with additional needs.
• A genuine passion for mental health awareness and commitment to continuous learning.
Individual Competencies
• Expertise in managing challenging situations gracefully.
• Strong listening and engagement abilities.
• Empathetic understanding of others' experiences.
• Clear and effective communication with service users.
• A positive attitude towards fostering a supportive environment.
• Proficiency in digital software applications and a willingness to embrace new technologies.
• Excellent time management and task prioritization skills.
• Openness to diverse perspectives and adaptability to new ideas.
• Flexibility and resilience to address changing demands.
• Commitment to upholding Maximus core values: integrity, accountability, and ethical standards.
Desirable
• Cultural awareness and respect for diverse backgrounds.
Equal Employment Opportunity Statement
Maximus embraces diversity, equity, and inclusion throughout our hiring process. We are dedicated to ensuring all applicants feel valued and supported. We have earned recognition as a Disability Confident Leader, guaranteeing interviews to applicants with disabilities who meet the essential criteria for the role. We welcome applications from everyone and will consider requests for reasonable adjustments during the recruitment process.
Minimum Salary: £25,185.00
Maximum Salary: £25,185.00
