• ANA Group
• 5-day work; Group medical
• Year-end payment, Discretionary bonus, Dental insurance
Your duties:
• Handle external communications, including but not limited to emails, letters, and phone calls, in a professional and timely manner;
• Conduct investigations and liaise closely with internal and external parties to resolve issues;
• Provide accurate and efficient responses to enhance customers’ online and offline experience;
• Perform administrative duties including database maintenance, documentation, and report preparation;
• Work independently as well as collaboratively within the team to resolve customer concerns;
• Support operational needs by rotating duties across different functions when required;
• Carry out ad-hoc duties as assigned by the Manager.
How to join the OCSHK family:
• HKDSE graduate or above (Degree holder is preferred);
• Strong interest in the air-freight logistics industry;
• Good command of both written and spoken English and Chinese;
• Japanese knowledge is not a MUST, but will be a definite advantage;
• Proficient in MS applications (Word, Excel, PowerPoint) and Chinese word processing;
• Mature, detail-minded, and able to handle responsibilities independently;
• A proactive “can-do” mindset with the ability to work under pressure;
• Candidates with prior experience in logistics companies and/or customer service will be given priority;
• Experience in Call Center or customer-facing operations is an advantage.
Working schedule:
• Monday to Friday
• 0900–1800 or 0830–1730
• Occasional Saturday morning duty
• Saturday morning work is infrequent, and compensatory leave will be provided.
Remuneration and other benefits will be commensurate with qualifications, experience, and interview performance. Shortlisted candidates must pass a written test assessing Word, Excel, and writing skills.
Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
(We regret only shortlisted candidates will be notified, personal data collected will be used for recruitment purposes only.)
• *All applications applied through our system will be delivered directly to the advertiser, and the privacy of the personal data of the applicant will be ensured with security.**
