Are you eager to dive into the dynamic field of AI? As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot analytics solutions for our enterprise clients.
The Conversational AI Consultant role combines expertise in three critical areas: Conversational Data Analysis, Bot Analytics Reporting and performance management, and System Configuration Consulting. In this position, you will help drive program success for our customers by analyzing conversational and other relevant data to deliver actionable insights. Additionally, you will design, implement, and manage chatbot solutions, while helping optimize business processes and enhancing operational efficiency.
Conversational Data Analyst:
Analyze performance data to identify improvement opportunities.
Adept at using analytical tools for data-driven decision-making.
- Help provide strategic guidance on bot enhancements for enterprise clients by having a thorough working knowledge of bot design, training, and testing based on a variety of VA platforms.
Develop, deliver and optimize smart conversational experiences with a data driven mindset.
Create and implement automated test cases to validate your solution.
Data Configuration Specialist:
Establish and configure key performance indicators and alert thresholds.
Ensure data accuracy and relevance for client needs.
Independently prepare and deliver data insights and improvement recommendations to clients through clear, impactful presentations.
Collaborate closely with project managers to ensure the timely and budget-compliant delivery of consultant-led projects.
Take ownership of the quality and reliability of deliverables produced by customer-facing teams, ensuring high standards are met.
Spearhead the creation and execution of comprehensive test plans, ensuring robust testing protocols are followed.
Proactively identify and resolve issues during testing and client acceptance phases to ensure smooth project delivery.
Drive the implementation of best practices in conversational AI design, ensuring consistent quality and innovation.
Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate and the customer experience.
Bachelor’s degree in a STEM field or significant relevant experience in Conversational AI or Analytics reporting space.
• 1 to 4 years of experience in tech professional services, preferably with some focus on designing and implementing high-quality chatbots and AI-based conversational analytics.
• 1 to 4 years of experience in client-facing roles. Familiarity with one or more conversational AI platforms, such as Google DialogFlow, Salesforce Einstein, Microsoft PVA, Amazon Lex, IBM Watson, or Kore XO, is highly desirable.
• Proficient in query languages, such as Python or SQL.
• Knowledge of the software development life cycle (SDLC), with familiarity with both waterfall and agile methodologies.
• Proficient in Excel/Google Sheets and PowerPoint/Google Slides.
• What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. 25 million agents, and over 7,000 customers worldwide. Calabrio celebrates and fosters a culture that thrives on diversity. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate.
