Job Title: Cloud Support Specialist
We are seeking a highly skilled Cloud Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing technical assistance to customers using cloud computing services.
Main Responsibilities:
• Troubleshoot and resolve customer issues with cloud computing services, ensuring timely and efficient resolution.
• Provide exceptional customer service via phone, email, or chat platforms.
• Respond promptly to customer inquiries and requests, escalating complex issues as necessary.
• Promote cross-functional collaboration by working closely with engineering teams to address technical challenges.
• Maintain up-to-date knowledge on the latest cloud technologies and industry trends to provide informed solutions.
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