About Client Experience
Our mission within the Client Experience (CX) organization
is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery client-facing teams
orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform
Client Experience Operations core client
operations teams driving reporting, billing, and onboarding due diligence across the globe, and
Client Experience Transformation - accelerating
progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
Team Overview
The Client & Product Implementation team is part of
the CX Delivery Organization and is responsible for coordinating new, termination and change activities for both Clients and BlackRock Products. Implementation Managers are first and foremost project managers who oversee onboarding activities from start to finish.
Role Responsibility
The successful candidate will be responsible for leading
change to client portfolios and BlackRock funds, coordinating internal
BlackRock teams (sales, portfolio management, investment operations, and corporate functions) and external vendors across the APAC Region. The Implementation Manger will also coordinate critical client change activities such as investment guideline updates and benchmark changes.
• Coordinate and run new launches and change events with all impacted partners (internal and external)
• Partner with our sales, client service and product teams to manage the onboarding experience by clearly articulating the key landmarks to implement a new portfolio or a desired change
• Review activity dashboard and handle the tasks associated with client onboarding activities
• Provide critical control functions such as requesting/receiving signoffs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
• Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm
• Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
• Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
• Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritize their own workloads appropriately.
Proficiencies
• Preferably 3-6 years of experience in Asset Management or Banking fields.
• Fluency in Japanese language would be an advantage as would experience working with Trust Banks in Japan
• Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
• Excellent attention to detail, extremely accurate and well organized.
