**SUMMARY**
• *RESPONSIBILITIES**
- Analyze root cause of sales disputes in order to address issues driving sales disputes.
- Audit offer usage by various teams
- Address customer accounts affected by defects to proactively resolve customer account issues
- Work with Operations to coach individuals where required
- Work with Operations to update and correct Blueprint processes
- Lead root-cause production defect investigations to close revenue leakage and/or implement prevention gaps
• *QUALIFICATIONS**
- Excellent organizational, analytical and problem-solving skills
- Excellent attendance patterns
- Excellent communication skills, both written and verbal
- High aptitude for understanding information systems technology
- Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment
- Flexible, ability to work in an environment where “change” is prevalent
- High tolerance to ambiguity
- Self-motivated and responsible
- Good working knowledge of Microsoft Excel
- Experience and knowledge of Bell’s ordering and billing systems
- University degree in business or marketing or a related area or professional designation
- Bilingual in both English and French
- Ability to efficiently work in virtual teams, handling multiple parallel requests and very aggressive timelines
- Fast paced, changing working environment, interfacing with a myriad of stakeholders
- Monday to Friday regular business hours but may require weekends as well as occasional evenings to meet hard deadlines
• *WHO ARE WE?
