Position: AI-Enhanced L2 Support Engineer for Complex Resolutions
An innovative tech company in Ottawa is seeking an L2 Support Engineer to provide AI-augmented customer support. This full-time role involves investigating complex issues escalated from AI systems and employing technical skills to resolve them. Candidates must have at least 3 years of experience in a technical support role, strong coding skills, and advanced proficiency with generative AI tools. The position offers a compensation of $30 USD/hour with flexibility in working arrangements.
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