Lead Information Technology (IT) Specialist

Posting Details Position Information Job Number CLA00586P Position Title Lead Information Technology (IT) Specialist Position Type Classified Full Time Percentage Employee 100% Number of Months Assignment 12 Starting Date As soon as possible Current Work Schedule Monday – Friday 8:00am – 4:30pm. Days and hours of employment may change depending on District needs. Salary Range 43 Salary $7,747.98 – $9,914.07 monthly – Successful candidate will start at step 1 except in cases where District deems appropriate. Shift Differential FLSA Non-Exempt Location Main Campus Department Information Technology (Dept) Open Date 01/30/2026 Closing Date 02/13/2026 Open Until Filled About Rio Hondo College About Río Hondo College Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few. Strengths Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College’s 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color. Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students’ success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve. Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color. Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor’s degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more. In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities. Basic Function Under the direction of an administrator or manager, performs moderate to complex technology support services and functions for District computers, networks, and devices; serves as a key technology resource to install and configure servers, workstations, and peripheral hardware and devices; performs advanced-level problem resolution and technical support services to Information Technology (IT) end users related to the operation and use of personal computer (PC) and peripheral equipment, local and wide area networks, internet and intranet services as well as a variety of server and software programs and application platform connections. Representative Duties 1. Leads and facilitates assigned technology projects; ensures projects are completed within the approved timelines and budget. E 2. Supports, administers, and maintains assigned networks, servers, computers, and operating system platforms; installs, configures, maintains, and repairs a variety of servers, computer lab, staff workstations, peripherals, and other devices. E 3. Installs, sets up, relocates, configures, customizes, troubleshoots, repairs, maintains, recycles, and supports PC hardware, software, and peripherals; installs software and memory upgrades; creates and deploys images for computer labs and develops scripts to automate processes. E 4. Installs, tests, and configures applications and new software functionalities to applicable servers and platforms; supports District and department software applications. 5. Partners with internal departments and stakeholders to understand technology needs; researches and provides varied solutions to meet identified and confirmed needs. E 6. Participates with IT leaders and staff in the day-to-day activities to protect the integrity and security of the District’s infrastructure, access management, and institutional data through the implementation and strict adherence with IT’s security policies, procedures, practices, and protocols. E 7. Works closely with IT security staff to assist with the implementation of controls, endpoints, and procedures. E 8. Receives and responds to alerts generated through management consoles; provides appropriate resolutions to issues and concerns. E 9. Researches and analyzes telecommunication technology resources related to Voice Over Internet Protocol (VoIP) system(s); works with vendors to determine and deliver needed upgrades to existing digital and analog VoIP telecommunication network systems. E 10. Provides lead responsibilities to the IT Support Services team members and non-technical staff; provides work direction and guidance to subordinate IT Support Services team members and non-technical staff. E 11. Assists with the development and implementation of policies and procedures related to technology use within the organization; makes recommendations to improve processes and increase service efficiencies. E 12. Serves as a primary resource for IT technology vendors and service partners; works with various technology vendors and service providers to request and obtain quotes for products and services; makes recommendation to IT leaders based on District needs and requirements including but not limited to cost, deliverables, and product quality. E 13. Ensures availability of funds within assigned budgets; enters requisitions for a variety of technology-related products, services, and/or materials; submits requisition for approval in accordance with District policies and procedures. E 14. Researches and analyzes major technology original equipment manufacturers (OEMs) utilized by the District. E 15. Reviews, researches, and evaluates hardware and/or software test units within a controlled testing environment; reports and documents testing outcomes; work with other IT team members to resolve identified issues. E 16. Performs the duties and responsibilities of the Technology Support Specialist as a primary and/or back up resource, as needed. E 17. Performs a variety of clerical and administrative responsibilities in support of the department’s day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E 18. Attends a variety of meetings, conferences, trainings, seminars, and professional development opportunities as requested. E 19. Performs related duties that support the overall objective of the position. Knowledge and Abilities Knowledge of: • District and college policies, procedures, rules, and regulations related to the area of assignment. • California Education Code and Title V as it relates to the area of assignment. • Federal Educational Rights and Privacy Act (FERPA). • College policies and procedures related to the area of assignment. • General methods and procedures of operating computers and related peripheral equipment. • Principles and practices of electronics related to computer hardware and peripherals. • Federal, state, and local laws, codes, and regulations pertaining to the use of computer hardware and software. • Current computer hardware, software, and related peripheral equipment. • Operating system architecture, commands, and components applicable to District computer platforms. • Desktop computers, including hardware and software installation, operation and maintenance. • Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and PC hardware problems and device errors and failures. • Computer networking system and software applications. • Public contracts and legal terminology associated with purchasing and approval processes in higher education or public sector environment. • Voice and/or data technology and telephone equipment communications. • Electronic theory and circuit analysis skills. • Operations in the Microsoft Windows/Office, MAC, and Cloud environments. • Advanced diagnostics and utilities software. • Computer related communication equipment such as printer interfaces and switches. • PC and Mac computer configuration principles and a wide variety of desktop personal printers. • Principles, practices, and techniques of training and providing technical assistance and instruction to end users. • Repair tools, materials, and electronic testing equipment used in the diagnosis, overhaul, repair, and maintenance of computer and related equipment. • Cloud-based management tools and end point device management. • Computer software programs, applications, databases, and Enterprise Resource Planning (ERP) systems; computer hardware and peripheral equipment related to the area of the assignment. • Federal, state, and local laws, codes, and regulations and District policies and practices pertinent to the area of responsibility. • Record-keeping, filing, file sharing, and filing system methods and techniques. • Best practices and procedures on use of various office equipment. • Correct English usage, grammar, spelling, punctuation, and vocabulary. • Effective communication techniques and interpersonal skills using tact, patience, and courtesy. • Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to: • Independently perform the essential responsibilities of the position. • Assess situations accurately in order to take an appropriate course of action. • Troubleshoot, diagnose, and resolve computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively. • Install and configure PCs, peripheral equipment, devices, and other technology tools. • Read, understand, and interpret technical manuals, documentation, schematics, blueprints, and other materials applicable to the area of assignment. • Learn and apply emerging technologies and advances as necessary to perform the duties in an efficient, organized, and timely manner. • Prepare clear, concise, and accurate documentation, reports, and other written materials of work performed. • Maintain repair schedules with minimal supervision. • Maintain documents, records, and files within department guidelines and processes. • Plan, organize, and prioritize workload to meet schedules and timelines. • Exercise tact and diplomacy in dealing with sensitive and complex issues and situations. • Understand and follow verbal and written directions. • Effectively communicate both verbally and in writing. • Communicate with students, staff, and the public in person and via a variety of communication modalities using various technology resources. • Utilize computer software programs, applications, and databases; computer hardware and peripheral equipment related to the area of assignment. • Establish and maintain cooperative working relationships with those encountered during the course of work. Education and Experience • Associate Degree with coursework in Computer Science, Information Systems, or related discipline; AND • Four (4) years of progressively responsible experience providing customer support in an information systems operating environment; OR • Certification in computer science. • Or, any combination of education and experience which would provide the required qualifications for the position. Equivalencies Foreign Degrees Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts. License Certificates/Credentials • Possession of, or ability to obtain, a valid driver license. • May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position. Desired Qualifications • Bachelor’s Degree in Computer Science, Information Systems, or related discipline. • Certifications in any of the following: o Comptia A+, Network , Security +, MS-900, AZ-900, CYSA, SC-200 Distinguishable Characteristics The Lead Information Technology (IT) Specialist is the experienced level professional within the Information Technology Specialist series; performs advanced-level problem resolution and technical support services to Information Technology end users related to the operation and use of personal computers (PC) and peripheral equipment, local and wide area networks, internet and intranet services as well as a variety of server and software programs and application platform connections. The incumbent serves as the lead classification within the Technology Support Specialist series and provides work direction and guidance to subordinate classified Technology Support Specialists and IT support services team members and non-technical staff. The Lead IT Specialist is distinguished from the Information Technology (IT) Specialist II in that the latter is the journey-level classification within the IT Specialist series. The incumbent performs routine, technical services to Information Technology end users; assists end users in the effective use of computer hardware, standard software, peripheral equipment, devices, and other technology tools. The IT Specialist II troubleshoots and resolves problems within the incumbent’s level of expertise. Working Conditions PHYSICAL DEMANDS: While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms. Specific vision abilities required by this job include close vision, ability to distinguish basic shades and colors and the ability to adjust focus. Employees are frequently required to walk and stand and occasionally lift up to 50 pounds. MENTAL DEMANDS: While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, with constant interruptions, and the noise level may vary depending on activities of the office. Employees in this classification are required to perform the essential responsibilities of the position which may require working in a variety of locations and spaces including but not limited to under desks, in enclosed or confined spaces, tunnels, crawlspaces, basements, attics, ceiling raceways, conduits, ladder racks, boiler rooms, roofs, and/or trailers; work may be performed where electrical or mechanical equipment and/or technology is housed, airborne dust and particles, extreme temperatures and humidity, fumes and the risk of electrical shock; the noise level may be loud and some work may involve climbing ladders and working in precarious places. The Americans with Disabilities Act (ADA) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the job description. Position Description Applications are currently being accepted for a Lead Information Technology (IT) Specialist. This is a full-time 12 month position. The days and hours are Monday – Friday 8:00am – 4:30pm. Application Procedure Applications must be submitted by 11:59 p.m. PT on the closing date. Applicants must submit a complete online application that includes the items listed. • Rio Hondo College online application (which includes supplemental questions) • Résumé/Curriculum Vitae • Complete transcripts of all colleges/university studies, including degree earned (copies will be accepted) PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED. NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL. Special Instructions to Applicants Additional Information • The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States. • Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement. • As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicant’s expense) taken by an official LiveScan agency. • Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment). • For positions requiring a valid California driver’s license, proof of insurability is required. • Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office. • A copy of this announcement will be provided in Braille to visually impaired applicants upon request. Commitment to Diversity All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff. Cancel RTF Policy WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION. THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES. EEO Statement Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.