**About the Role**:
• *Role and Responsibilities**:
- Communicates with various stakeholders, including business users, management, and other IT teams, to provide updates on support activities, manage expectations, and address any concerns or escalations.
- Manage the incident, change management effectively, and highlight if any critical risks associated and support go-live activities.
- Lead root cause analysis of reported critical incidents in operational production systems and recommend/ ensure implementation of effective preventive actions to avoid repetition
- Provide Out-of-Office hours support in case of critical production incidents
- Provide timely updates to all stake holders on Incident resolutions progress and prepare post incident Root
• *Be part of an extraordinary story**:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
• *About you**:
- Bachelor Degree with minimum 6 years of IT industry experience of which 3 years as Application support engineer
- Knowledge of end-to-end software development life cycle, starting from requirements phase until delivery and rollout preferably on Azure DevOps using SCRUM methodology
- ITIL (Information Technology Infrastructure Library) certified demonstrating knowledge of framework for IT service management is considered a plus
- Experience on Linux, shell scripting and databases like Oracle, MySQL to understand the queries
• *About Qatar Airways Group**:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
• *How to apply**:
