Alteo is looking for a Junior Network/System Administrator NOC for a permanent position based in Laval.
• *Responsibilities**:
- Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management system
- Perform proactive and maintenance services, and deliver reporting, for each of the Managed Service clients
- Perform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents)
- Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments. Work with Microsoft Deployment Toolkit for image creation, deployment, and maintenance of customer standardized images
- In addition to the required Runbook, document the client’s IT environment
- Manage service incidents requiring escalation and / or on-site intervention
- Enter updates directly into the Ticketing System (start/end times, work performed details) immediately after completing each intervention
- Ensure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of the information stored on the equipment
- Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction
- Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
- Have thorough understanding of the Service Portfolio, and maintain an in-depth understanding of client operations and business needs in order to assist the Sales and Contractual teams in identifying new opportunities for additional services
- Stay abreast of new technologies, participate in training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by Management
• *Profile**:
- AEC/DEC in IT or equivalent
- 1-3 years of experience in a similar role
- Advanced knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity
- Advanced knowledge and experience in administering and troubleshooting Microsoft Windows /7/8/10 environments
- Intermediate-to-advanced knowledge and experience in administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentals
- Intermediate-to-advanced knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances,
- Intermediate-to-advanced knowledge and experience in the implementation and support of data back-up and restore technologies
- Advanced knowledge and experience on Remote Management tools: N-Central, TeamViewer, GoToMeeting and Microsoft Teams
- Advanced knowledge and experience using Microsoft Deployment Toolkit
- Good knowledge of firewall concepts and functionality, switch configurations and networking methodologies
- Good knowledge of entry and mid-level NAS/SAN devices and overall functionality
- Base certifications required: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+
- Punctual, analytical and possess excellent communication skills and business acumen
- Fully bilingual, written and spoken (French & English)
Responsabilités:
- Effectuer la mise en œuvre complète de l'ensemble du portefeuille de services gérés en utilisant le système de surveillance et de gestion à distance N-Central
- Assurer des services proactifs et de maintenance, et fournir des rapports, pour chacun des clients des services gérés
- Effectuer des services de réparation de niveau intermédiaire à avancé sur les serveurs et les imprimantes de réseau (incidents de niveau 2)
- Effectuer des interventions techniques intermédiaires et une analyse des causes profondes pour les infrastructures de réseau, les SAN / NAS d'entrée de gamme, la sauvegarde et la restauration des données et les incidents liés au courrier électronique (niveau 3)
- Exécuter des fonctions de script intermédiaires dans Microsoft Active Directory (scripts de connexion, paramètres GPO) pour optimiser les environnements des clients. Travailler avec Microsoft Deployment Toolkit pour la création, le déploiement et la maintenance des images standardisées des clients
- En plus du Runbook requis, documenter l'environnement informatique du client
- Gérer les incidents de service nécessitant une escalade et/ou une intervention sur place
- Saisir les mises à jour directement dans le système de billetterie (heures de début et de fin, détails du travail effectué) immédiatement après avoir terminé chaque intervention
- assurer le bon fonctionnement des systèmes en place et préserver à la fois la marchandise et la nature confidentielle des informations stockées sur les équipements
- Assurer une interface efficace avec le client lors des interventions de service et maintenir le plus haut
