Job Responsibilities:
• Provide back-end technical support and assistance to system integrators, distributors, and channel partners;
• Establish and continuously improve the service process system, including technical support and RMA procedures, while ensuring the quality of service delivery;
• Organize and manage regular after-sales technical training sessions (including certification programs) and technical seminars to enhance the technical capabilities of partners and resellers;
• Respond promptly to support requests from channel partners and end customers, ensuring timely and effective resolution;
• Conduct POC testing and functionality validation for new products.
Requirements:
• Minimum of 3 years of experience in sales support or enterprise networking product maintenance (from any major vendor), preferably with experience working for a system integrator or distributor;
• Strong sense of responsibility and ability to coordinate and integrate resources effectively;
• Proficient in both spoken and written English; Mandarin proficiency is a plus;
• Solid technical skills in switches, routers, wireless LANs, and network orchestration/integration;
• Possession of any of the following certifications is preferred: CCNP/CCIE, ASE/Master ASE, Aruba Certified Mobility Professional, HCNP/HCIE, JNCIP/JNCIE;
• Excellent interpersonal and communication skills, with the ability to collaborate with stakeholders at all levels.
Compensation & Benefits:
- Competitive base salary with performance-based incentives
- Career growth opportunities to advance into a senior success role within a fast-growing, innovative company.
- Comprehensive paid time off – 15 paid vacation days, 12 paid holidays, and sick time
- Medical, dental, and vision plans for the employees.
Additional note:
We are proud to be an E-Verify employer, committed to maintaining a fair, legal, and transparent hiring process.
