Job Title: Receptionist
Location: Near Stratford Station
Salary: £30,576 per year
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 8:00am–5:00pm or 8:30am–5:30pm
Holiday Entitlement: 28 days including bank holidays
About the Role
As a Receptionist at The Turing Building, you will be pivotal in creating a warm and professional first impression for every visitor. You will deliver best-in-class guest experiences, support daily operations, and ensure our reception and lounge areas remain immaculate. This role requires excellent interpersonal skills, a passion for hospitality, and the ability to anticipate and respond to guests’ needs with efficiency and discretion.
Key Responsibilities
• Greet and host all guests in line with Bennett Hay service standards, ensuring every visitor feels welcome and valued
• Consistently remember and refer to regular guests by name, maintaining an encyclopaedia of guest preferences
• Manage guest sign-in, issue visitor passes, and coordinate with hosts to announce arrivals
• Assist with meeting room bookings and preparation, including room dressing and setup
• Be an expert on the building, amenities, and surrounding Stratford Cross area to guide and assist guests
• Manage the building app and guest management systems to ensure accurate records and smooth communication
• Support security procedures, issue temporary passes, and liaise with the security team as needed
• Ensure reception, lounge, and shared areas are clean, tidy, and professionally presented throughout the day
• Report operational, safety, or maintenance issues promptly through the appropriate channels
• Assist with occasional out-of-hours events and provide flexible support to colleagues when required
What We’re Looking For
• Previous experience in a high-end hospitality, front-of-house, or reception environment
• Excellent verbal communication and interpersonal skills with a friendly, professional manner
• Strong organisational abilities and attention to detail
• Confident using IT systems, guest management platforms, and Microsoft Office
• Proactive problem-solving skills and a can-do attitude
• A polished personal presentation and commitment to upholding company standards
• Knowledge of Stratford and local amenities is desirable
Benefits
• 28 days holiday including bank holidays
• Pension scheme
• Uniform provided
• Access to training and development opportunities
• Employee assistance programme
• A supportive and inclusive working environment
Start Date: To be confirmed
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails.
Job Types: Full-time, Permanent
Pay: £30,576.00 per year
Benefits:
• Company events
• Company pension
• Cycle to work scheme
• Referral programme
Schedule:
• Day shift
• Monday to Friday
Application question(s):
• What makes you the ideal candidate for this role?
Work Location: In person
