Role and Responsibilities:
• Incumbent will work in two rotating shifts of 12 hours - including night shifts
• Handle hardware and software first level incidents and queries
• Follow established guidelines/processes for escalation
• Provide technical support for computer hardware and software
• Responsible for installing hardware and computer peripherals on user's systems
• Provide IT support to users and patrons
• Work on monthly and weekly patching processes
• Coordinate with end users for patching
Requirements:
• Diploma/ITE educated in hardware/software engineering
• 1+ year of technical support experience
• Able to work in a 24x7 shift (including overnight shifts)
• Able to troubleshoot and maintain Windows PCs, M365, Microsoft Office, Active Directory, VDI, VPN etc.
• Basic knowledge on Networking - Routing and Switching
• Knowledge and experience in handling peripherals like printers, scanners, POS systems etc.
• Experience with SCCM is a good to have
• ITIL process knowledge is a good to have
