Position Description:
Under general supervision of Controller MIS Unit staff, provides or learns to provide technical support for moderately sized networks with multiple Local Area Networks (LANs) and data center operational support for multiple, distinctive computers, mobile devices and their networks; installs, maintains, and enhances software, hardware and peripherals; performs basic help desk functions; coordinates user training; performs data and access protection processes; and performs related work which may include computerized data input and record maintenance.
Essential Duties include but not limited to:
1. Provide technical and operational support and maintenance for computers and networks; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logons and rights, print queues and reset passwords.
2. Monitor and operate computer and telecommunications systems, including data lines and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.
3. Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions.
4. Install and configure workstations and various peripherals; install software applications.
5. Produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations.
6. Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.
7. Assist in the development and production of system/end-user documentation for applications processing and procedures.
8. Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.
9. Generate reports and statistics; perform system backups; retrieve documents.
10. Performs other duties as assigned.
