Customer Service Professional - Bilingual II
Contract Duration : 12 Months
Location : Montreal, Quebec
Work arrangements: In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.
Work schedule: Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8:00am - 12:00am AST /7:00am - 11:00pm EST Monday – Friday, and Saturday-Sunday 9am-9pm AST /8:00am - 8:00pm EST. Open 365 days per year). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.
Job Description:
As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Bank’s products. Must have strong interpersonal, customer service and communication skills.
Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!!
Must Have skills
1. 2+ years experience admin/customer service
2. You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
Nice to Have Skills
1. Previous experience in a contact center environment would be considered a tremendous asset.
2. Technical support, experience with troubleshooting
3.Previous customer service experience in a contact center, retail environment or service industry.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $22.00-$24.00 per hour
Expected hours: 37.5 per week
