JOB DESCRIPTION
Job Description
Senior UX Researcher (Onsite)
Location:Toronto, ON
Pay rate: CAD70-$80/hr.
Industry Type: Public Sector
Overview
Seeking a Senior UX Researcher to lead UX/CX research and DesignOps initiatives, focusing on creating scalable, repeatable research and design processes across digital products.
Key Requirements
• 8+ years of UX/CX research experience (interviews, surveys, personas, journeys, usability testing)
• 6+ years of DesignOps experience, including process optimization and governance
• Strong research planning, participant recruitment, and survey design experience
• Expertise in documentation, workflow analysis, and process standardization
• Excellent communication and facilitation skills (including remote workshops)
• Proficient with Microsoft O365 and digital collaboration tools (Miro, Mural, FigJam or similar)
Responsibilities
• Analyze existing UX/CX workflows and identify gaps and improvement opportunities
• Define, document, and optimize repeatable UX/CX research and design processes
• Collaborate with cross-functional partners (e.g., Product, Legal, Privacy, Security)
• Facilitate feedback sessions and design thinking workshops
• Develop and maintain research templates, documentation, and standards
• Communicate progress, risks, and outcomes to leadership
• Support organization-wide adoption of UX/CX best practices
Desired Skills
• UX certification or accreditation
• Strong analytical, problem-solving, and decision-making skills
• Experience with research and whiteboarding tools
• Background in healthcare, digital health, or public sector environments (preferred)
• Familiarity with accessibility standards (WCAG/AODA)
- Deliverables
• UX/CX research processes and standards documentation
• Research and evaluation templates (plans, insights reports, personas, journey maps)
• User feedback and accessibility testing reports
• Regular status updates and knowledge transfer documentation
If this opportunity matches your experience and career goals, please share your most updated resume for consideration.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries.
Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs.
In other words, we connect top talent with companies.
We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
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