Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled UX Designer III to join our client in support of an existing vacancy.
Contract Period: 12 months with potential to extend or convert
Pay Rate: Starting from $66 per hour
Location: Toronto, ON
Location Type: Hybrid; 3 days in office as of January possible 4 days later in the year 2026
Business Hours: Monday-Friday; 9:00 AM – 5:00 PM
Job Responsibilities:
• Identifying areas of opportunity for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis
• Creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols
• Conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc
• Utilizing qualitative and quantitative approaches to make sense of collected data and create actionable insights
• Translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, walkthroughs, one-pagers, etc
• Working with diverse groups including POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs
• Maintain and build relationships across various stakeholder groups
• Support Research Science team members as required
• Collaborate with other HCD research teams, marketing research teams, etc
• Understanding the needs of your partner groups and building out roadmaps/research plan to achieve their & shared goals
• As required, oversee/manage research vendors carrying out studies on behalf of the Research team
• Support and mentor interns who may be assigned to your project
• Actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs – helping to keep human-centricity as a focal point
• Increase awareness of Research Science methods and processes with our internal and external partners
• Share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools
Experience & Qualification Requirement:
• Bachelors in psychology, computer human interaction and anthropology
• Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
• 3 to 5 Years of UX Designer Experience (including Academic Experience)
• Deep Knowledge/expertise & Experience within Human-Computer Interaction, Human Factors, Psychology, Anthropology, or a related discipline
• Experience studying applied problems is a bonus – especially those concerning emerging technologies and user needs
• Strong communications skills: written, oral, and graphica
• Strong project management skills with ability to balance tasks spanning multiple studies
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asse
• Strong preference for graduate degree in relevant area (as specified above)
• We consider academic work towards graduate degrees as relevant experience (for example: primary research work towards thesis, papers, etc. as well as teaching and mentorship)
• ***Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements****
• **We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team. ***
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-AP1
