• Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
• Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
• Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
• Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts.
• Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
• TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Alibaba Cloud.
• Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
• Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
Job Requirements
• Bachelor’s degree required and a minimum of 5 years’ experience, solid experience with Java development.
• A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
• Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
• Able to demonstrate ability and experience in customer-facing positions as a technology consultant
• Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
• Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
• Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
• Self-motive, quicker learner and able to work under high pressure.
• Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；
