Job Responsibilities:
• Supervise and lead front-line service staff to ensure smooth daily operations at the site
• Manage shift scheduling, manpower planning, and deployment to meet operational requirements
• Conduct on-the-job training, coaching, and performance guidance for officers
• Handle and escalate operational issues promptly, recommending practical solutions and process improvements
• Act as the key point of contact between site staff and client representatives, ensuring clear communication and coordination
• Ensure service standards, safety procedures, and operational guidelines are consistently adhered to
Job Requirements:
• Minimum 2–3 years of supervisory experience managing front-line service staff in customer service, facilities management, or recreational environments
• Proven experience in daily operations supervision, shift planning, and manpower deployment
• Hands-on experience in training, coaching, and mentoring staff on-site
• Strong problem-solving skills with the ability to manage escalations professionally
• Good communication and interpersonal skills for effective coordination with internal teams and clients
• Diploma in any discipline preferred
• Candidates with GCE ‘O’ or ‘N’ Level qualifications and relevant supervisory experience will also be considered
