About Xvand Technology
Founded in 2000, Xvand Technology is a premier Managed IT Service Provider (MSP) based in Houston, Texas. Our mission is to provide small and medium-sized businesses with the same high-level technology and security typically reserved for Fortune 500 companies.
We are the creators of IsUtility®, a pioneering cloud-based platform that guarantees 99.9% uptime. At Xvand, we don't just "fix computers"—we act as a strategic partner, helping our clients use technology as a "Business Enabler." We pride ourselves on a culture of reliability, proactive problem-solving, and continuous learning.
Job Summary
We are seeking a detail-oriented and highly communicative Systems Support Engineer to join our technical team. In this role, you will be the backbone of our client support operations, handling escalated technical issues that require deep troubleshooting and a strategic mindset.
You won’t just be closing tickets; you will be managing client environments, ensuring their infrastructure is secure, and implementing solutions that prevent downtime before it happens. This is an ideal role for an IT professional who enjoys variety, as you will work across multiple industries and diverse technology stacks every day.
Key Responsibilities
• Advanced Troubleshooting: Diagnose and resolve complex server, network, and desktop issues across various client environments (Windows/Cloud/Hybrid).
• Infrastructure Management: Monitor and maintain client systems via our RMM tools, ensuring backups, security patches, and system updates are executed flawlessly.
• Client Consultation: Act as a technical advisor for our clients, explaining complex technical concepts in plain English and recommending improvements to their IT setup.
• Escalation Support: Serve as the point of escalation for Tier I technicians, providing mentorship and technical guidance to help resolve difficult cases.
• Documentation: Maintain meticulous records of network configurations, client procedures, and resolution steps within our documentation platform to ensure team-wide consistency.
• Project Assistance: Participate in the deployment of new hardware, cloud migrations, and security audits as part of our strategic project team.
Technical Requirements
• Experience: 3–5 years of experience in a technical support role, preferably within an MSP or high-volume consulting environment.
• Core Systems: Strong proficiency in Windows Server (2016/2019/2022), Active Directory, Group Policy, and Microsoft 365 administration.
• Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and firewall configuration (e.g., SonicWall, Cisco, or Sophos).
• Cloud Literacy: Experience with Azure, AWS, or hosted private cloud environments (IsUtility® experience is a plus).
• Virtualization: Hands-on experience with VMware or Hyper-V environments.
• Education: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent professional experience).
• Certifications: CompTIA Network+/Security+, Microsoft AZ-104, or CCNA are highly preferred.
Soft Skills & "The Right Fit"
• The "Human" Element: You possess exceptional verbal and written communication skills. You can remain calm and professional while helping a client through a stressful technical outage.
• Problem-Solver Mindset: You don't just apply "band-aid" fixes; you look for the root cause and document the permanent solution.
• Houston Based: This position requires someone local to the Houston area for occasional on-site client visits and team collaboration at our headquarters.
Job Type: Full-time
Pay: $3,800.00 - $4,300.00 per month
Work Location: In person
