Systems Engineer, Workplace M365

Job Overview We are seeking an experienced Workplace Engineer to support and enhance the modern workplace environment. This role focuses on deploying, supporting, and optimizing end-user technologies to ensure a productive, secure, and reliable user experience. The successful candidate will provide advanced technical support across Endpoint, Cloud, and collaboration platforms, and play a key role in supporting modern workplace initiatives. This role requires strong troubleshooting skills, hands-on technical capability, and the ability to work closely with users and cross-functional IT teams. Key Responsibilities • Provide timely and effective support by responding to service desk tickets and technical incidents • Monitor and respond to alerts from endpoint and device management platforms • Deliver second and third-level support for end-user issues across applications, hardware, operating systems, and connectivity • Install, configure, and maintain workplace hardware, software, and productivity tools • Prepare and deploy workstations for new joiners, including system setup, software installation, and peripheral configuration • Perform regular system maintenance, patching, and updates to ensure performance, security, and stability • Work closely with other IT teams to troubleshoot and resolve complex technical issues • Communicate clearly with end users to understand requirements and provide appropriate solutions • Support and contribute to ongoing improvements in workplace tools, processes, and automation Requirements Qualifications • Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline • Minimum 5 years of experience in end-user computing, workplace engineering, or a similar role • Strong working knowledge of Windows and macOS operating systems • Experience supporting cloud productivity platforms such as Microsoft 365 and Office 365 • Familiarity with cloud services including Azure and AWS • Hands-on experience with endpoint management solutions such as Intune, SCCM, Ivanti, or equivalent tools • Experience supporting virtual desktop solutions such as VMware Horizon, Windows 365 Cloud PC, Workspace ONE, or Citrix • Good understanding of networking fundamentals including TCP/IP, DNS, and DHCP • Experience with mobile device management (MDM) solutions • Knowledge of IT service management frameworks such as ITIL Advanced / Value-Add Skills • Experience with collaboration and security platforms such as SharePoint, Microsoft Defender, Microsoft Purview, DLP, and AWS Connect • Exposure to automation tools such as Power Automate • Scripting experience, particularly PowerShell Certifications • Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Microsoft Endpoint Administrator Associate • Additional certifications such as Azure Administrator Associate, SharePoint, AWS Cloud Practitioner, or AI-related certifications are an advantage Personal Attributes • Strong analytical and troubleshooting skills • Good communication and interpersonal abilities • Able to work independently and collaboratively in a team environment • Willingness to learn and adapt to new and evolving technologies Please send your detailed resume in MS Word format to resume@goldtecHRs.com with • Education Level • Working experiences • Each employment background • Reason for leaving each employment • Last drawn salary • Expected salary • Date of availability