Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential.
As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a Product Management Team Lead to join our Product Team. This individual will report into our Director of Customer Experience and oversee a team of Product Managers, driving the vision and strategy for a variety of key development projects. In this position, your leadership is crucial to unlocking customer value while increasing development efficiency and the quality of solutions. If you’re passionate about leading teams and delivering solutions that make a difference, we’d love to hear from you!
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities.
We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
Base Salary: $110,000 – $135,000 per year
Responsibilities:
Thought Leadership
• Vision & Strategy: Establishes and communicates a clear product vision, aligning it with company goals, market opportunities, and customer needs.
Ensures adaptability to changing business priorities while maintaining strategic focus.
• Product Context: Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics to inform product strategy and enhancements.
• Prioritization: Oversees project phasing and the prioritization and grooming of product backlogs, ensuring that features and enhancements are prioritized and delivered effectively. Balances competing priorities by aligning product initiatives with larger business goals to deliver maximum impact.
Process Definition
• Process Champion: Improves and leads adoption of process methodologies, including helping inform meeting cadence and execution on product teams and across product management team.
• Documentation: Defines documentation standards to drive development efficiency, improve output quality, and build deeper referenceable guides on how products function. Ensures alignment to project documentation standards across product teams.
• Inter-Department Collaboration: Drives teamwork across development teams, quality assurance, and project managers to deliver seamless execution of product initiatives.
Execution & Quality
• Project Execution: Responsible for efficiency of product teams and their timely execution of work against business goals. Helps teams identify and overcome bottlenecks, whether related to process, indecision, or needs from cross-functional or external parties.
• Product Quality: Responsible for quality of product decisions on product teams, alignment to company goals, and stability of solution (meets requirements, doesn’t introduce bombs or unacceptable bugs).
• Metrics & Monitoring: Defines success metrics for key initiatives and collaborates with the Insights team to track and analyze performance effectively.
Team Leadership & Development
• Coaching & Mentorship: Mentors product managers, fostering their professional growth and functional expertise.
Encourages innovation and collaboration while setting/clarifying performance expectations.
• Engagement & Retention: Actively supports team members’ engagement and career development, working to retain top talent.
• Leadership Behaviors: Models GRIT, Generosity, Respect, Innovation, and Teamwork, setting high standards for leadership within the team.
Communication & Influence
• Influences and Informs Stakeholders: Communicates insights, strategies, progress, and outcomes effectively to senior leadership and cross-functional partners.
• Gathers Leadership & Stakeholder Inputs: Gathers feedback to help define priorities, project scope, and requirements; filters and communicates inputs back to the team. Effectively fosters relationships with cross-functional partners to drive communication and garner support.
• Facilitating Collaboration: Influences and improves the effectiveness of cross-departmental interactions to ensure shared goals are met.
Requirements:
• Bachelor’s degree in Business, Computer Science, or a related field.
• 5+ years product management experience in eCommerce, retail, or a related field working on customer-facing UI/technology products.
• 1+ year in a product management leadership position and proven experience leading and mentoring others, with a focus on driving engagement and growth.
• Demonstrated success in managing complex projects and adapting strategies to evolving business needs.
• Mastery of Agile methodologies and experience implementing best practices.
• Proficiency in product and project management tools (e.g., Jira, Confluence, Monday, Coda).
• Familiarity with web and app development processes.
• Strong analytical skills with a data-driven approach to decision-making, including experience with behavioral analytics and A/B testing (e.g.
Google Analytics, Segment, Amplitude, Mixpanel)
Preferred Qualifications:
• Certified Scrum Product Owner (CSPO) or similar certification.
Why work with us:
