Skills:
Network Security, Firewall Management, Fortinet Solutions, Aruba Networks, Cisco Networking, Palo alto, switching and routing, F5,
Project Implementations
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
Project Planning
Requirements Gathering: Collaborate with clients, project managers, and other stakeholders to understand the specific technical requirements and objectives of each project. This includes assessing current infrastructure, defining technical goals, and determining the implementation methodology.
Solution Design: Work closely with solution architects/ Pre-Sales team to design and document the technical architecture of the solution, ensuring it aligns with client requirements and best practices. This will involve creating high-level and detailed design documents.
Deployment And Configuration
Key Responsibilities:
Installation, management, and maintenance of the enterprise-wide LAN, WAN, Wireless and network security infrastructure.
Implement and support Cisco IPT Solutions, SBC-MS Teams Integrations
Implement & Support Cisco Enterprise Switching & Routing
Implement & Support Fortinet, Palo Alto firewalls.
Implement & Support ARUBA Networking & Security Solutions
Building HLDs, LLDs & Structured Project Documentation on the focus areas mentioned.
Configuring and maintaining Security Profiles on devices Guidelines and procedures to deploy firewalls from scratch to running security improvement projects.
Secure network systems by establishing and enforcing policies and defining and monitoring access.
Identify necessary security configurations required for recommended security standards and best practices.
Evaluate, test, recommend, and implement specific network solutions.
Troubleshoot the most complex network issues as Level 2/3 engineering support.
Implement, manage and configure Cisco Wireless Solution.
Schedule upgrades and collaborate with network architects on network optimization.
Ensure thorough network documentation, including maintaining each accounts network matrix, backup configurations and network diagrams.
Ongoing Support And Optimization
• Provide post-deployment support, troubleshooting, and optimization to ensure that security solutions continue to meet evolving threats and business needs. Conduct regular reviews and assessments to identify areas for improvement and enhancement. Document the findings and recommendations.
Testing And Validation
Functional Testing: Perform comprehensive testing to ensure that all components of the solution function as intended. This includes unit tests, system tests, and end-to-end validation.
User Acceptance Testing (UAT): Facilitate UAT sessions with the client, ensuring that the solution meets their expectations and that any issues are addressed promptly.
Documentation And Training
Technical Documentation: Develop and submit detailed documentation for all implemented solutions, including architecture diagrams, configuration guides, and troubleshooting manuals.
End-User Training: Provide training sessions and materials for client teams to ensure they can effectively operate and maintain the new systems. This may include creating user manuals, conducting workshops, and offering post-deployment support.
Technical Support Services
Incident Management:
Issue Identification: Provide support for the issues reported by Customers. Quickly identify and resolve the issue based on its impact and severity on business operations.
Troubleshooting: Perform in-depth analysis to diagnose the root cause of technical problems. This involves reviewing system logs, running diagnostic tests, and using various monitoring tools to pinpoint issues.
Resolution: Implement appropriate solutions to resolve technical issues promptly. This will involve applying updates, reconfiguring systems, restoring configuration backups, or escalating to specialized teams if necessary.
Documentation: Record all incidents, actions taken, and resolutions in the ticketing system. Ensure that incident records are detailed and up-to-date for future reference.
Problem Management
Root Cause Analysis (RCA): Conduct thorough root cause analyses for recurring issues or major incidents. Identify underlying problems that may not be immediately apparent during initial troubleshooting.
Permanent Solutions: Develop and implement permanent fixes to prevent the recurrence of issues. This could involve system redesign, code fixes, or process improvements.
Service Requests
Request Fulfillment: Handle and fulfill service requests from customers. These requests may include system configurations, software installations, user management, or resource allocation.
Certifications
Cisco Certified Network Professional
Fortinet Certified Professional
Palo Alto PCNSE
Technical Skills /Competencies
PRIMARY SKILL SETS
Excellent Knowledge On Below Technologies
Cisco
• Switching & Routing
• Wirelss- WiFi6 & Meraki
• IPT Solution Implementation & Support /SBC integrations Network Security (Ironport Email/Web)
Fortinet
Firewalls
Aruba
• Wiresless Solution Clearpass NAC solution
Palo Alto - Network Security Solutions (Enterprise Firewall solution deployment & Support Experience)
Secondary Skillsets
F5
• LTM DNS
Soft Skills
• Effective Communicator
• Conflict Resolver
• Adaptability
• Influence and Persuasion
• Strategic Thinking
• Presentation Skills
