Solution Architect, Managed Services

Solution Architect - Managed Services Join to apply for the Solution Architect, Managed Services role at Rogers Communications. At Rogers Communications, our business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions help businesses operate more efficiently, reduce costs, and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work. Role Purpose The Solution Architect is responsible for designing and creating complex, customized solutions for large organizations and government agencies. They work closely with clients to understand specific needs and objectives, then develop integrated solutions using Rogers’ standard products and services. The SA collaborates with Account Executives and other teams to identify customer business issues, present value propositions, and ensure successful implementation. They contribute to revenue growth by meeting or exceeding defined sales targets while creating positive customer experiences. Key Accountabilities Provide pre‑sales technical advisory services to sales teams Conduct product demonstrations and presentations Analyze and understand customer requirements Design and architect solutions Collaborate with internal teams Assist with project cost and resource estimation Provide technical diagrams and documentation Interface with key decision‑makers (CIO to IT staff) of current & potential customers Understand customer business goals Build relationships of trust and act as a trusted advisor Participate in technology assessments Collaborate on roadmaps and planning Handle technical concerns and objections Design differentiated technical solutions Create customized solutions and designs Evaluate and select appropriate technologies Provide technical guidance 4-6 customer‑facing meetings and proposal development Participate in discovery sessions and proposal presentations Develop proposals in partnership with Account Executives Advance solution specifications internally for product fulfillment Gain and maintain deep product knowledge Required Skills And Experience Bachelor’s degree in Engineering, IT, Computer Science, or related field Understanding and design of APNs Knowledge of configuring associated technical parameters such as IP type (IPv4, IPv6), BGP, and DNS server settings. 5+ years of progressive experience in solution architecture or related roles Strong technical background in enterprise IT infrastructure, cloud computing, and networking Proficiency in architectural frameworks and methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Knowledge of security best practices and data integration Excellent communication and presentation skills Ability to work in a fast‑paced, changing environment Working Conditions Travel to customer offices required Ability to work from Rogers offices 3‑5 days per week Additional Information To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role. Schedule: Full time Shift: Day Length of Contract: Not applicable (regular position) Travel Requirements: up to 25% Employment Type: Full‑time Posting Category/Function: Sales & New Business Development Requisition Location 333 Bloor Street East (824), Toronto, ON EEO Statement At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We embrace our diversity, celebrate our different perspectives, and work towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please visit the Recruitment Process FAQ for any questions. #J-18808-Ljbffr