Job description
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Technical Account Management Lead, you will help customers successfully adopt Google Cloud products and manage the delivery of Customer Experience engagements to drive customer adoption of Google Cloud services. You'll deliver product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. You will regularly engage with stakeholder groups, including executives of large enterprises, and a cross-functional and geographically dispersed team.
In this role, you will travel domestically and internationally approximately 25% of the time.
Minimum Qualifications:
• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in customer-facing roles, interfacing with executive stakeholders, driving, managing, and delivering IT technical implementations, transformation programs, or other initiatives.
• Experience supporting customers in cloud operations.
• Eligible to obtain US Government Top Secret Security Clearance.
Preferred Qualifications:
• MBA or Master s degree in a management, technical, or engineering field.
• 7 years of customer-facing experience.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Experience in application/workload migration to public cloud providers.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Technical Account Management Lead, you will help customers successfully adopt Google Cloud products and manage the delivery of Customer Experience engagements to drive customer adoption of Google Cloud services. You'll deliver product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. You will regularly engage with stakeholder groups, including executives of large enterprises, and a cross-functional and geographically dispersed team.
In this role, you will travel domestically and internationally approximately 25% of the time.
Responsibilities
• Manage, expand, and scale a team of Technical Account Managers as the Google Cloud Professional Services organization grows.
• Interact with partner leads, business, and technical stakeholders to manage complex customer relationships and environments, helping the customers define and achieve their goals in cloud transformation.
• Work with customer technical leads, client executives, and partners to manage and deliver successful migrations to cloud solutions.
• Create programs and processes to achieve scalable impact across the customer and partner ecosystem.
• Understand customer needs and help shape Google’s long-term product strategy.
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