Position: Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA)
About the job
Hopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team — the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide
.
Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience — and want to make a tangible impact on a growing travel tech company — this could be the perfect role for you.
You’ll help evolve a large-scale, multi-region infrastructure running in Google Cloud
, supporting hundreds of engineers and dozens of product teams. You’ll contribute to building automated, self-service platform tools
, ensuring the foundation is secure, reliable, cost-efficient
, and easy to use.
• Thrive on automating repetitive work and turning best practices into platform-level solutions
.
• Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment.
• Have a strong bias for practical, reliable solutions over complexity and over-engineering.
• Care deeply about operational excellence
: scalable systems, high availability, performance, and cost optimization.
• See developer experience as a product
, and continuously look for ways to improve it.
What would your day-to-day look like
• Improve and evolve platform tooling to support a growing number of services and teams across Hopper.
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence.
• Drive automation across key infrastructure components, reducing manual work and increasing reliability.
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.
• Participate in incident response for platform-level issues as part of a globally distributed,
sustainable on‑call rotation (with team coverage across the Americas and Europe).
• Support engineering teams by troubleshooting platform issues, answering infrastructure‑related questions, and reviewing pull requests that affect core systems.
• Collaborate with a small, high‑impact team of SREs
, focused on operational excellence, performance, and developer experience.
An ideal candidate has
• Professional experience in SRE, Dev Ops, Software Engineering, or Systems Engineering
, with a passion for building reliable, scalable infrastructure.
• Strong troubleshooting and incident response skills across distributed systems and cloud‑native environments.
• Solid system design and analytical thinking
, with a focus on simplicity, performance, and maintainability.
• Clear and effective communication skills
, with the ability to collaborate across engineering teams.
Cloud & Infrastructure Expertise
• Hands‑on experience with major cloud platforms — ideally Google Cloud Platform (GCP).
• Deep familiarity with Infrastructure as Code
, preferably using Terraform
.
• Experience building and operating with containers and Kubernetes
, and tools like Helm or Kustomize
.
• Working knowledge of Service Mesh technologies
, preferably Istio
.
Networking & Security
• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc.
• Knowledge of cloud and infrastructure security best practices
, including IAM, RBAC
, and network segmentation
.
• Familiarity with authentication and authorization protocols and technologies.
Observability & Tooling
• Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog
).
• Practical knowledge of CI/CD pipelines and deployment automation.
• Exposure to database technologies
, both SQL and No
SQL.
Scripting & Automation
• Comfortable writing scripts in Bash
, Python
, or similar scripting languages to automate routine tasks and build tooling.
Perks and Benefits
• Well‑funded and proven startup with large ambitions, competitive salary and the upsides of pre‑IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co‑working space on demand through Flex Desk AND Work‑from‑home stipend.
• Please ask us about our very generous parental leave, much above industry standards!.
• Entrepreneurial culture where…
