Senior Technology Manager, Digital Workplace

Location: Southwestern Ontario At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other. The Opportunity At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect. Position Title: Senior Technology Manager, Digital Workplace Reports To: Head of Technology - Infrastructure, Cloud and Service Management Department: IT Infrastructure Term: Permanent Full-Time Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of ten (10) assigned days each month. You are welcome to work from the office more than the minimum requirement if you choose. What you will be doing: • Oversee multiple technology teams and domains, setting technical vision and roadmap for platform assets to support business outcomes. • Own technical roadmaps, project delivery, and ensure technical health and performance of assigned assets. • Collaborate with architects to develop capability roadmaps and manage vendor platform life cycles and relationships. • Lead solution development and service delivery practices, ensuring high-quality, sustainable, and optimized processes. • Establish and enforce technical standards, guidelines, and KPIs for assigned assets. • Drive continuous improvement of end-to-end development, quality, delivery, and support processes. • Provide strategic leadership for team direction, hiring, coaching, mentoring, and performance management. • Monitor team productivity, quality, and morale, and guide teams through process changes and implementation. • Design, manage, and optimize digital workplace systems and services (e.g., Service Desk, Endpoints) to meet organizational and client needs. • Collaborate with IT teams to ensure platform capabilities align with business objectives. • Create and implement training programs to improve digital literacy and workplace productivity. What you will bring: • Strong client experience skills: ability to resolve inquiries efficiently, demonstrate empathy, act as a brand ambassador, and coach others to deliver exceptional service. • Growth mindset and innovation: proactive in identifying process improvements, applying feedback, and leveraging best practices to drive continuous improvement. • Excellent interpersonal and communication skills: ability to collaborate across teams, provide constructive feedback, embrace diversity, and influence effectively. • Agility and flexibility: adaptable to changing priorities, resilient in ambiguous situations, and skilled at guiding others through change. • Critical reasoning and decision-making: capable of analyzing complex issues, managing competing priorities, and making sound, timely judgments. • Leadership capabilities: lead by example, inspire and develop others, foster a culture of respect and trust, and drive organizational results. • Advanced technical skills and problem-solving abilities: strong organizational skills, ability to design and review solutions, and experience managing complex enterprise needs. • Education and experience: 5+ years of relevant business technology experience, including 2+ years in leadership; post-secondary degree in computer science or related field; multiple technical certifications. • Technical skills and experience such as Service Now ITSM and the Microsoft Windows and Office productivity platform. Experience with Macs and iOS is also beneficial. • Experience designing and managing IT Service Desk capabilities and endpoint delivery. What’s in it for you: • A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day. • A healthy work-life balance with employee wellness top of mind. • Annual…