Senior Platform & Cloud Operations Engineer (1 year Contract)

WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. • We Will Hire, Inspire, Promote and Retain the Best • We Will Be Customer Centric • We Will Be Entrepreneurial • We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment • We Will Be Committed to True and Shared Value Creation • We Will Be Systems Thinking, Data Driven and AI enabled Job Description WHAT YOU’LL DO: The Senior Platform & Cloud Operations Engineer will play a pivotal role in shaping the future of Indigo’s digital infrastructure by driving innovation, reliability, and operational excellence across our cloud and SaaS platforms. This role will lead the integration of modern cloud and SaaS solutions, optimise cloud resource usage, and ensure robust observability across systems that power Indigo’s omni-channel experiences. In close partnership with engineering and technology peers, the Senior Engineer will enable teams through seamless CI/CD tooling, proactive monitoring, and scalable platform administration. As a technical leader within the Digital team, this role will champion a customer-first mindset by delivering resilient systems, empowering teams to self-serve, and ensuring the highest standards of performance and availability across Indigo’s digital ecosystem. With a forward-looking approach, this role will also contribute to Indigo’s evolving AI strategy—ensuring that infrastructure and platforms are ready to support intelligent automation, data-driven insights, and next-generation customer experiences powered by machine learning and AI-enabled services. KEY PERFORMANCE METRICS • Uptime and reliability of integrated SaaS platforms • Azure cost optimization and budget adherence • Mean time to detect (MTTD) and resolve (MTTR) incidents • Coverage and responsiveness of monitoring and alerting systems • CI/CD pipeline success rates and deployment frequency • Internal team satisfaction with platform support and enablement KEY ACCOUNTABILITIES Functional • Integrate SaaS applications with existing SaaS and Cloud platforms, leveraging best practices for such things as cost, security, observability and reliability. • Monitor and optimize Cloud resource usage for performance and cost efficiency. • Administer New Relic to ensure comprehensive observability, alerting, and team enablement. • Support CI/CD pipelines in TeamCity and Octopus Deploy, including troubleshooting and automation. • Maintain operational excellence across cloud and SaaS platforms. • Ensure security best practices are observed throughout the build and deployment phase of the SDLC • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers • Proactively identify and anticipate customer expectations and needs • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them People • Enable development and QA teams to self-serve through documentation, tooling, and training. • Collaborate cross-functionally with product, engineering, and IT teams to align infrastructure with business needs. • Mentor junior engineers and contribute to a culture of continuous improvement. • Collaborate with others to drive flexible and iterative solutions, quickly and easily • Share technical knowledge with others and actively seek to learn from others • Encourage others to freely share their point of view and be open to feedback Cultural • Champion a DevOps mindset of shared responsibility, automation, and continuous delivery. • Model Indigo’s beliefs and convey a positive image in everything you do • Celebrate diversity of thought and have an open mindset • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes • Embrace, champion and influence change through your team and the organization SCOPE Reports to: Sr. Director, Core Services & Architecture Manager once Removed (MOR): VP, Digital Technology & AI Digital Product Mgmt KEY RELATIONSHIPS Internal: • Digital team, including Development, QA, Architecture and Product Management • Cross-functional IT partners, including Service Desk, SysAdmins, DBAs, IT Finance and Change Management • Business partners, including Marketing, Retail, Operations and Customer Service External: • SaaS vendors • Cloud and Observability platform support teams • Implementation partners and consultants Qualifications Work Experience / Education / Certifications • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) • 5+ years in DevOps, Cloud Engineering, or Platform Operations roles • Proven experience with Azure, GCP, and SaaS integrations • Hands-on with CI/CD tools (TeamCity, Octopus Deploy, GitHub) • Experience administering observability platforms (e.g., New Relic) • Certifications in Azure/GCP or DevOps practices Competencies / Skills / Attributes • Strong scripting and automation skills (e.g., PowerShell, Bash) • Deep understanding of cloud cost management and optimization • Excellent troubleshooting and incident response capabilities • Strong communication and collaboration skills • Self-starter with a continuous improvement mindset • Ability to manage multiple priorities in a fast-paced environment Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca This posting is for a current opportunity within Indigo.