Shory is the soft revolution in the Insurtech market.
Welcome to a new era where insurance actually empowers its customers. We use technology to serve our customers and create ease of mind and trustworthiness around insurance needs. With Shory, a new time has begun.
We are seeking a Senior Engineer Network & Security responsible for design, implement, and maintain secure, scalable, and resilient network infrastructure. This role requires deep expertise in both networking and cybersecurity
Responsibilities
Oversee day-to-day customer service operations, including contact centre performance and complaint handling, aligned with Insurance Authority regulations. Configure and maintain existing and new Network infrastructure platforms. Design and implement scalable, secure, and resilient enterprise LAN, WAN, SD-WAN, VPN, and wireless solutions. Architect network segmentation, high-availability, and disaster recovery solutions. Evaluate and recommend new networking technologies to align with business needs. Develop and maintain standards, policies, and documentation for network architecture. Create, maintain and ensure all approved policy and procedures are followed Administration of the following Network & Security as it relates to major improvements, enhancements and architectural design o DR solutions to determine RTO and RPO. o Server room Hardware. o AWS cloud components include EC2, S3, load balance, VPC availability zones and components from Marketplace plus Microsoft Azure o Google apps, workspace and Slack communications Troubleshoot and resolve complex network issues with minimal downtime. Perform upgrades, patching, and lifecycle management of network devices. • Implement proactive monitoring, alerting, and tuning for reliability. Manage incidents to ensure rapid resolution, including root cause analysis, follow up with vendors and ensure necessary communication is sent to relevant parties Keep current and review all technical documentation including operational, configuration, or other procedures. • Provide Tier III support for escalated incidents and requests Provide level 3 IT Technical Support
Skills, Education & Experience Required
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). 5 - 7 years of experience in enterprise networking and security engineering. Cisco, Juniper, or equivalent enterprise network solutions. Firewalls (Palo Alto, Fortinet, Check Point, etc.). Network monitoring and SIEM tools (Solar Winds, Splunk, etc.). Security frameworks and protocols (TLS, IPsec, SASE, Zero Trust). Strong understanding of cloud networking and security (AWS, Azure, GCP). Proven experience in incident response and disaster recovery planning Professional certifications preferred: CCNP/CCIE, CISSP, CISM, CEH, or equivalent. Fluent in both Arabic & English (verbal and written).
