Job Description
We are looking for a motivated, hardworking, and hands-on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
The role involves daily interactions with customers, establishing relationships, and becoming a trusted advisor. We're looking for someone who thrives by having daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice.
We are looking to speak to candidates who are based in Dubai for our hybrid working model.
• You will work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy.
• You will collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go-to-market organization.
• You will act as the link between our customers and product engineering to develop new innovative solutions.
• You will de-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB.
• You will build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio.
• You will lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan.
