Adecco is currently hiring for a Senior Application Support & Product Analyst for a 1-year full-time contract opportunity located in Ottawa, ON (Hybrid). This role supports digital product initiatives within a secure Government of Canada environment and requires an active Secret-level security clearance.
In this position, you will work closely with the Product Manager and cross-functional teams to support AI-enabled digital products, manage user stories and backlogs, and ensure solutions align with CAF operational objectives and defence security standards. This opportunity is ideal for experienced professionals with strong Agile, application support, and AI/ML product experience in a government setting.
Location: Ottawa, ON (Hybrid)
Pay Rate: $80,000 - $120,000 annually
Job Type: 1-Year Contract - Full-Time
Schedule: Monday to Friday | 8:00 AM - 5:00 PM
Responsibilities:
Support the Product Manager by understanding, documenting, and coordinating user stories, use cases, and digital product specifications
Engage with CAF users and stakeholders to elicit, analyze, and prioritize requirements aligned with operational objectives
Act as liaison between vendors, developers, UX designers, business analysts, and end-user departments
Track and manage user stories, features, tickets, sprint plans, and sprint execution to ensure completeness and accuracy
Plan and participate in Agile/Scrum ceremonies including sprint planning, backlog refinement, user acceptance testing, sprint reviews, workshops, and training sessions
Identify, research, and coordinate resolution of complex technical issues impacting software and AI products
Develop and deliver training materials, presentations, and documentation for end-users
Ensure all product artifacts and workflows comply with defence security policies, CAF data governance standards, and digital directives
Collect, organize, and maintain ticket and feature backlogs for team use
Qualifications:
Must be eligible to work and reside within Canada
Minimum 5 years (within the past 8 years) of senior-level application support experience, including independent diagnosis and resolution of complex issues, acting as escalation point, and supporting full application lifecycle activities (user stories, backlog management, etc.)
Minimum 3 years (within the past 7 years) of experience supporting AI or ML products or solutions for the Government of Canada
Strong experience working in Agile/Scrum environments
Proven ability to manage stakeholders and cross-functional technical teams
Must hold an active Secret-level security clearance
Interested?If you are an experienced application support professional with AI product exposure and government experience, we encourage you to apply today. Qualified candidates will be contacted by an Adecco recruiter.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values-Passion, Collaboration, Inclusion, Courage, and Customers at Heart-by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
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