Design, deploy, configure, and support Cisco Unified Communications solutions.
Administer and troubleshoot Cisco Unified Communications Manager (CUCM).
Configure and support Cisco Unity Connection, IM & Presence, and Cisco Expressway.
Implement and maintain dial plans, route patterns, translation patterns, and calling search spaces.
Integrate collaboration systems with PSTN gateways, SIP trunks, and Cisco CUBE.
Support Cisco IP phones, video endpoints, and Webex devices.
Troubleshoot voice and video quality issues related to latency, jitter, and packet loss.
Perform upgrades, patches, backups, and system health checks.
Ensure high availability, redundancy, and disaster recovery readiness.
Coordinate with network, security, and service provider teams.
Support Webex Calling and hybrid collaboration deployments.
Maintain technical documentation, configurations, and diagrams.
Handle incidents, problems, and changes according to ITIL best practices.
Meet SLAs and KPIs in a managed services environment.
Skills
- Strong troubleshooting skills to address complex collaboration issues
- Ability to work closely with cross-functional teams to integrate collaboration tools with other systems
- Excellent communication skills to interact with stakeholders and end-users
