iGuard360° is presently seeking a strong **Security Scheduler/Operation Support Agent** to manage the scheduling of security personnel, coordinate resource deployment for client coverage requests, and assist with staffing requirements as directed by the Operation Support Manager at our Toronto Office location.
• *Schedule**:
Monday to Friday - 3:00 PM-11:00 PM
• *Responsibilities**:
- Communicate effectively with team members and drivers, ensuring clarity and professionalism.
- Manage documentation and reporting tasks efficiently, including pass-alongs and shift updates.
- Review and manage various forms and spreadsheets, ensuring accuracy and completeness.
- Update employee profiles and training records as required.
- Manage client, location, and schedule information on relevant platforms. (i.e. inTime, Hikvision, IVMS-4200 and Routific).
- Ensure compliance with system protocols and procedures.
- Populate permanent schedules and broadcast shifts as required, ensuring timely and accurate coverage.
- Manage ad-hoc shifts and route assignments effectively.
- Address scheduling issues, missed punches, and employee tardiness promptly and professionally.
- Handle shift extensions, vacation requests, and other anomalies efficiently.
- Prepare and submit weekly reports detailing scheduling activities, anomalies, and resolutions.
• *Qualifications**:
- Minimum of 3 years of scheduling and dispatching experience.
- Minimum of 2 years or more of Microsoft Office and Excel Spreadsheet experience.
- Proficiency in administrative software and critical thinking skills.
- Strong communication and organizational abilities.
- Ability to handle multiple tasks efficiently and prioritize effectively.
• *Education and Experience**:
- Bachelor's degree in a relevant field preferred.
- Previous experience in security, scheduling, dispatching or related roles.
- Familiarity with security industry regulations and standards.
• *Job type**:Full-Time
Pay: $21.00-$23.00 per hour
• *Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Application question(s):
- What is your means of travel to get to work and home?
- Are you able to work 8 hour shifts through the week?
- Have you worked with softwares such as inTime Scheduling, Routific, IVMS-4200, ExactVision, HikVision or Slack?
- Are you able and willing to work Monday to Friday from 3:00PM to 11:00PM?
• *Experience**:
- Microsoft Outlook: 2 years (required)
- Microsoft Excel: 2 years (required)
- Microsoft Teams: 2 years (required)
- Security: 2 years (required)
- Scheduling: 3 years (required)
Licence/Certification:
- Security Guard Licence (required)
Work Location: In person
