Application Support Engineer - Internet and Mobile Banking (AWS) - Dubai, UAE Position Overview Dicetek LLC is hiring an Application Support Engineer to provide end-to-end support for internet and mobile banking platforms. The role involves L1 to L3 application support, AWS-based monitoring and troubleshooting, incident resolution, and ensuring compliance with IT security and banking standards. Job Details Location: UAE Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Salary: 9000-12000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time What You'll Do * Provide L1/L2/L3 support for internet and mobile banking applications * Monitor system performance and ensure seamless availability with minimal downtime * Troubleshoot application issues and escalate to development or infrastructure teams when required * Perform root cause analysis and implement long-term preventive measures * Manage application support and optimization using AWS services * Collaborate on incident, problem, and change management following ITIL processes * Ensure compliance with IT security policies and banking regulations Ideal Profile * 4-8 years of experience in application support, preferably within banking or financial services * Strong knowledge of internet and mobile banking platforms * Hands-on experience with AWS for monitoring, troubleshooting, and deployments * Familiarity with ITIL processes (incident, problem, change management) * Excellent communication skills and ability to manage stakeholders effectively * Proactive, detail-oriented, and capable of working under pressure Why Join Us * Opportunity to work on high-impact banking and fintech applications * Exposure to AWS technologies and advanced application support practices * Competitive salary with growth opportunities in IT and financial services * Collaborative work environment with global clients and projects About the Company Dicetek LLC is a global IT solutions and services company with a strong presence in the UAE and across international markets. The company specializes in delivering technology solutions to banking, financial services, telecom, and government sectors. Known for its expertise in enterprise systems, application support, and IT consulting, Dicetek offers professionals a platform to build rewarding careers in technology and innovation.
