We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
• *Job Description**:
What You'll Be Doing
You’ll join CIBC’s Investors Services Inc. (ISI) team. As an Investment Representative (IR) you’ll provide a positive customer experience by servicing clients and ensuring that all efforts towards single call resolution are delivered on a timely basis. You’ll accurately process all trade and non-trade related requests in accordance with CIBC Investor Services Inc. (CIBC ISI) policies and procedures and IIROC regulations. The expected start date will be Monday August 15th, 2021.
We want to hear from you if:
- You have current accreditation and good standing of Canadian Securities Course (CSC). You will be required to complete the Conduct and Practices Handbook (CPH) within the first 6 months employment.- You are bilingual in Cantonese, and/or Mandarin (asset not required).- You go the extra mile, because it’s the right thing to do.- You are ambitious and you love to learn.- You are motivated to make a difference.- You love to surround yourself with people who challenge you.- You listen and learn from the diverse experience of others.- You bring the best of yourself to work.
If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program.-
- It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.
A quick note on your availability - our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for you to be flexible between these hours.
- As your time with us grows, CIBC work from home set-up may be available to you._
How You'll Succeed- Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients.- As the first point of contact for Investor Services Inc. (ISI), be the best listener. Make sure our clients’ feel heard, no matter what the issue.- You’ll deepen relationships, quickly resolve issues and use your well-honed interpersonal skills to recognize and accurately assess client needs.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-20 Dundas St. W., 14th
Employment Type
Regular
Weekly Hours
37.5
Skills
