At PwC, managed services professionals focus on outsourced solutions and support clients across numerous functions. They help organizations streamline operations, reduce costs, and improve efficiency by managing key processes and functions.
This role involves transitioning and running services, managing delivery teams, programs, commercials, performance, and delivery risk. It requires continuous improvement and optimization of the managed services process, tools, and services.
Growing as a strategic advisor, you leverage influence, expertise, and network to deliver quality results. You motivate and coach others, solving complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate.
Examples of required skills include:
• Crafting and conveying clear messages that tell a holistic story
• Applying systems thinking to identify underlying problems and opportunities
• Validating outcomes with clients and sharing alternative perspectives
• DIRECTING THE TEAM THROUGH COMPLEXITY
• Deepening and evolving your expertise
• Initiating open and honest coaching conversations
• Making difficult decisions and resolving issues
• Modeling professional and technical standards
