Roles & Responsibilities
Customer Service Executive (Air) - Up to $2,700 - $3,000 +VB + AWS
• 5 days work week (Monday- Friday,9am- 6pm)
• Working location: Changi
• Our company emphasises on good career progression.
Key Responsibilities
• Responsible for providing professional, excellent service to our customers on a daily basis by building and maintaining relationships; providing and responding to customers' needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross-training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned.
Requirement
• Minimum 3 years experience in relevant industry
Tell employers what skills you have
Product Knowledge
Sales
Customer Relationships
Good Communication Skills
Attention to Detail
Transportation
Customer Service
Scheduling
Pricing
Shipping
Customer Service Experience
