Description
We are a leader in Indoor Intelligence, transforming workplace experiences with cutting-edge technology. Our flagship platform helps enterprises create seamless, connected environments for employees, partners, customers, and visitors. From intelligent mapping and analytics to on-device positioning, our solutions make workplaces more efficient, intuitive, and engaging.
As a Customer Success Manager (CSM), you will play a critical role in ensuring customer satisfaction, success, and long-term engagement with our platform. You’ll be responsible for driving product adoption, identifying growth opportunities, and maintaining high renewal rates. Your primary focus will be building strong relationships, understanding customer needs, and delivering exceptional value.
Company Culture and Environment
We take pride in the positive impact we bring to our customers’ daily lives, continuously pushing the boundaries of innovation to enhance workplace experiences. We value diverse perspectives and are committed to fostering an inclusive work environment.
Career Growth and Development Opportunities
Joining our team offers the opportunity to shape the future of workplace experiences while fostering your professional development and growth within a dynamic and innovative company.
Detailed Benefits and Perks
• Accommodations available upon request for candidates participating in the selection process
Compensation and Benefits
• Competitive salary commensurate with experience
• Remote work flexibility
• Opportunities for professional development
Why you should apply for this position today
If you’re passionate about customer success and want to be part of an innovative company, we’d love to hear from you! Apply today and let’s build something amazing together!
Skills
• Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company
• Strong understanding of customer success principles and best practices
• Excellent communication, negotiation, and interpersonal skills
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Exceptional problem-solving and project management skills
• Self-motivated, results-driven, and able to work independently or collaboratively
• Experience with CRM software and customer success tools (e.g., HubSpot) is a plus
Responsibilities
• Guide new customers through the onboarding process, ensuring a smooth and successful transition
• Monitor customer usage and engagement, proactively identifying opportunities to drive increased adoption and value
• Build and nurture long-term relationships with key stakeholders, serving as a trusted advisor
• Develop a deep understanding of our platform and how it benefits customers
• Collaborate with sales, product, and support teams to develop and execute account plans that drive success and growth
• Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue
• Proactively manage renewals by addressing concerns and demonstrating ongoing value
• Encourage satisfied customers to share success stories and serve as references
• Collect and relay customer feedback to internal teams, advocating for product enhancements
Qualifications
• Bachelor’s degree in business, marketing, or a related field (MBA is a plus)
• Strong understanding of customer success principles and best practices
• Excellent communication, negotiation, and interpersonal skills
Education Requirements
• Bachelor’s degree in business, marketing, or a related field
Education Requirements Credential Category
• Bachelor’s Degree
Experience Requirements
• Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company
Why work in Los Angeles County, CA
Los Angeles County offers a vibrant culture, diverse communities, and a wealth of professional opportunities. With its dynamic economy, rich entertainment scene, and year-round pleasant weather, it provides a perfect backdrop for both career growth and personal enjoyment.
