• Lead and mentor a team of support engineers focused on Connex/Base24 applications running on HPE NonStop/Tandem systems.
• Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
• Act as the first point of escalation for complex or high-priority customer issues.
• Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
• Drive root cause analysis and implement preventive measures for recurring incidents.
• Maintain and update operational documentation, runbooks, and support procedures.
• Strong analytical, problem-solving, team collaboration and decision-making skills.
