PCVRS Bilingual Invoicing and Collections Associate
Status: Permanent Full time
Location: North York, ON. Remote
Department: Finance
Reports To: PCVRS Invoicing and Collections Lead
Bilingual in French and English is mandatory requirement
Employment conditional on obtaining federal security clearance – Reliability Status.
Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.
Role Overview
The Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include validating, generating and sending invoices to funders based on a specific time frame established internally or externally by the funder. The associate will also be responsible for identifying outstanding accounts and contacting WCG to follow up on the status of payment.
Responsibilities For Invoicing
• Verify accuracy of billing/invoicing data and revise if necessary.
• Submit invoices as per PCVRS guidelines and within the timelines outlined.
• Collaborate with the appropriate teams to resolve billing issues, rejections, or updates that will impact current/future billing in a timely manner.
• Record notes relevant to WIP Pending as necessary.
• Utilize system reports and other relevant applications to complete required tasks.
Responsibilities For Collections
• Review, monitor and action outstanding accounts receivable.
• Maintain accurate account records and update status and collection efforts.
• Identify root causes contributing to outstanding accounts receivable and discuss them with management.
• Provide relevant documents to WCG for account follow up.
• Process payments and refunds.
• Other duties as assigned
Skills Requirements
• Maintain privacy of the Participant and all information related to PCVRS at all times.
• Knowledge of invoicing procedures and collection techniques.
• Attention to detail with an eye for accuracy.
• Ability to work independently, or as part of a team and to adapt to a fast-changing environment.
• Time management and self-discipline
• Excellent communication skills (written and oral).
• Strong negotiation, problem-solving and analytical skills.
• Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
• Comfortable working with targets.
• Ability to manage stress.
Education And Experience
• Proven experience with a minimum of 2 years of corporate collections experience including interaction with a large customer base or 1-year experience in a similar administrative role within a Lifemark acute clinic.
• Minimum Grade 12 diploma, Bachelor’s degree an asset but not required.
• Other relevant experience within a sales or call center environments will be considered.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
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