About Thrive Counseling Center:
Thrive Counseling Center envisions a world where mental health is valued, proactively nurtured, and is in reach of everyone. As a Community Mental Health Center, we are committed to serving everyone who needs our help. 90% of our clients have very limited financial resources and rely on our therapy and psychiatry services to live a full and balanced life. If you are passionate about equitable and affordable mental health for all, join us at Thrive to provide hope, resilience and recovery for those we serve.
The
Role:
The Quality Assurance & Clinical Training Manager is a key leadership role responsible for maintaining the clinical integrity and operational excellence of Thrive's services. This position ensures that clinical practices are effective, compliant, and aligned with Thrive's mission of quality and compassionate care. The Manager leads quality improvement initiatives, oversees clinical training programs, and supports continuous professional development across the agency. Working closely with the Clinical Director and leadership team, this role plays a vital part in policy development, compliance monitoring, and performance reporting helping to strengthen a culture of learning, accountability, and excellence.
Key Responsibilities:
Management Responsibilities
• Support annual review and revision of policies in collaboration with the Clinical Director.
• Translate clinical policies into clear and actionable Standard Operating Procedures (SOPs).
• Lead and update training programs for new clinical staff and interns.
• Coordinate access to professional development resources and training opportunities across the agency.
• Collaborate with leadership to maintain compliance with licensure, accreditation, and agency standards.
Supervisory Responsibilities
• Supervise assigned clinical staff and/or interns under LPHA credentials.
• Provide input on staff performance and professional development needs.
• Support team members in responding to emergent clinical issues and completing risk assessments.
• Facilitate consultation groups and peer supervision as needed.
Training and Development
• Oversee clinical orientation and update training manuals annually.
• Facilitate internal training sessions and coordinate specialized clinical consultations.
• Plan and organize CEU-accredited trainings and staff wellness workshops.
• Lead DEI-focused trainings in collaboration with the Executive Director and external partners.
• Develop and maintain a curated library of clinical and professional training resources.
• Coordinate community education programming, including
Thrive Talks
.
Quality Assurance & Reporting
• Conduct regular utilization reviews (minimum of four per month).
• Oversee collection and analysis of client satisfaction data (e.g., Perception of Care Surveys).
• Support licensure and accreditation preparation and compliance.
• Monitor and report on performance measures and clinical outcomes.
• Prepare regular reports (weekly/monthly/quarterly) on clinical activity and quality indicators.
• Extract and analyze data from the Electronic Health Record (EHR) to track clinical quality and program effectiveness.
What You'll Love About Working With Us:
·
Purpose-Driven Work:
Make a meaningful impact every day by supporting Thrive's mission to deliver accessible, high-quality mental health care.
·
Culture of Learning:
Help shape a robust training and development environment that empowers clinicians and enhances care quality.
·
Commitment to Diversity:
Thrive values diverse perspectives and is committed to culturally responsive, trauma-informed care.
·
Professional Growth:
Access ongoing supervision, CEUs, and clear advancement pathways within a collaborative, mission-driven organization
.
Benefits:
• Medical, Vision, Dental Insurance
• PTO for Short-term leave
• Long-term disability
• Life Insurance
• 401k with employer match
• 5 weeks PTO per year plus paid holidays
• Pet Insurance
• Free CEUs
• Annual Professional Development Stipend
• Malpractice insurance paid by employer
• Supplemental Insurance Policies available through Aflac
• Collaboration and support from a team of more than 40 clinicians
• Free parking
• FSA
• Close to Oak Park's restaurants, shops, and public transportation
• Eligible for student loan forgiveness
• Tuition Reimbursement (Though the state of Illinois)
• Employee Assistance Program
Qualifications:
· Master's degree in a mental health-related field (Social Work, Counseling, or related discipline).
· Clinical licensure in Illinois (LCSW, LCPC, or equivalent) required.
· 2–3 years of supervisory or program management experience preferred.
· Familiarity with Medicaid Rule 132 and Rule 140 strongly preferred.
· Strong commitment to trauma-informed care and multicultural counseling approaches.
· Excellent communication, organizational, and leadership skills.
Schedule:
• This position is Hybrid
If you're ready to bring your expertise and passion to a place where your work truly makes a difference, apply today to join Thrive Counseling Center. Help us continue our mission to provide hope, resilience, and recovery to those who need it most.
