Job Title:
We are seeking a highly skilled Senior Engineer (Python) to join our AI Autopilot team in Logistics.
As a key member of our team, you will play a crucial role in optimizing delivery operations and improving experiences for riders, end customers, merchants, and support agents worldwide.
The successful candidate will design and develop cutting-edge solutions that automate the daily work of support agents, providing customers with exceptional support while allowing human agents to focus on complex problems.
• Collaborate with cross-functional teams to understand and address challenges in automated conversations with customers.
• Design and implement features that enhance the quality of automated chats, covering various problem spaces such as natural language understanding, conversational flow & engagement, or handling errors & uncertainty in human language.
• Implement and maintain scalable and reliable backend systems, integrating with major third-party AI solutions or self-hosted solutions.
• Continuously monitor and optimize system performance. We practice DevOps.
• Stay up-to-date with the latest industry trends and technologies in the field of AI and NLP.
• Design and implement innovative solutions that transform the customer support industry.
• Craft and maintain world-class, high-traffic services and APIs in a team of experienced software engineers.
• Participate in code reviews and application debugging and diagnosis.
• Practice modern software development methodologies such as Continuous Delivery, TDD, and Scrum.
• Provide the best value for our stakeholders and customers by maintaining alignment with our product vision.
