About the Role
This is a strategic, customer-facing role focused on discovering and delivering high-impact solutions for our most complex enterprise users, partners, and community.
Grounded in human-centred design and design thinking principles, you'll bring structured creativity and deep empathy to solve real user problems — from discovery through delivery.
You'll collaborate closely with senior leaders, development teams, and Product Owners to shape Matomo's enterprise roadmap, while spending time in the field connecting directly with decision-makers, users, and partners.
You'll champion the voice of the customer throughout the product lifecycle, using design thinking methodologies (empathise, define, ideate, prototype, test) to de-risk product decisions and build solutions people truly want and need.
You'll also sharpen our Ideal Customer Profile (ICP), ensuring features and workflows are built for the right users and deliver maximum value.
At the same time, you'll help elevate our product management discipline — improving rituals, delivery practices, and product culture maturity.
This role sits at the intersection of product innovation, customer engagement, localised go-to-market execution, and brand evangelism — requiring strong in-region presence and the ability to influence across time zones in an asynchronous, collaborative environment.
