Purpose of the Job
To manage the new e-commerce system and act as a coordination point between the ADC sales team and the IT department to ensure smooth operations and system functionality.
Key Accountabilities / Responsibilities
• Collaborate with senior application managers on planning, implementation, and upgrading of software and network infrastructure.
• Troubleshoot and resolve daily software and application issues by providing timely and effective solutions.
• Provide technical support and training to staff on new and existing software applications.
• Assist in the creation, maintenance, and management of company databases.
• Monitor the roll-out of new applications and updates to ensure smooth integration and proper functionality.
• Document technical procedures, protocols, and user manuals according to established standards.
• Stay updated with the latest software developments and industry trends to recommend future improvements..
Preferred Candidate:
• Strong analytical skills, with the ability to evaluate complex information and identify solutions.
• Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders.
• Detail-oriented with a commitment to delivering high-quality work and meeting deadlines.
• Ability to work collaboratively in a team environment while also being capable of working independently.
• Proactive attitude towards problem-solving and a willingness to learn new technologies and methodologies.
• Basic understanding of application lifecycle management and software development processes.
• Familiarity with database management and basic SQL knowledge is a plus.
• Experience with project management tools and techniques is beneficial.
• A degree in Computer Science, Information Technology, or a related field is preferred.
Skills
• Technical Proficiency: Familiarity with application management tools and software is essential. Understanding of various programming languages and database management systems will help in troubleshooting and optimization tasks.
• Analytical Skills: The ability to analyze application performance data and user feedback to identify areas for improvement is crucial. This skill aids in making informed decisions that enhance application functionality.
• Communication Skills: Strong verbal and written communication skills are vital for effectively collaborating with team members and providing support to users. Clear communication ensures that technical concepts are understood by non-technical stakeholders.
• Problem-Solving Skills: A proactive approach to identifying issues and developing solutions is important in minimizing downtime and improving user satisfaction. This skill is particularly relevant when troubleshooting application-related problems.
• Attention to Detail: A meticulous approach to managing application configurations and documentation ensures compliance and facilitates smoother audits. This skill is essential for maintaining high standards in application management.
