Responsibilities
• Oversee the end-to-end order fulfillment process, from order receipt and processing through final delivery.
• Ensure orders are fulfilled in a timely, accurate, and cost-effective manner across all fulfillment channels.
• Act as the primary liaison between the Sales and Customer Service teams in China and fulfillment warehouses in the United States.
• Manage and coordinate fulfillment-related activities, including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparation.
• Supervise daily order fulfillment operations to ensure accuracy, efficiency, and on-time delivery.
• Collaborate closely with third-party logistics (3PL) partners and utilize Warehouse Management Systems (WMS) to optimize warehouse and fulfillment operations.
• Monitor and prevent inventory shrinkage, workplace accidents, and occupational hazards by enforcing operational and safety standards.
• Optimize inventory procurement by improving vendor relationships, performance, and lead times.
• Maintain strong, positive, and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PL partners.
• Track and report weekly fulfillment and operational KPIs, including order accuracy, turnaround time, inventory performance, and SLA compliance.
• Provide data-driven insights and actionable recommendations to senior management to improve fulfillment SLAs and vendor performance.
• Support company initiatives to obtain and maintain quality and service certifications such as ISO 9002 and COPC.
Skills & Qualifications
• Proven analytical, interpersonal, teamwork, and project management skills.
• Prior experience with warehouse operations or fulfillment environments.
• Proficient in Microsoft Office (Word, PowerPoint, Excel), inventory management systems, and warehouse management systems (WMS).
• Highly detail-oriented with strong organizational and multitasking abilities.
• Strong business-level verbal and written communication skills.
• Customer-oriented mindset with a focus on service quality and operational excellence.
• Bachelor’s degree required.
• Bilingual proficiency in English and Chinese is preferred
Pay: $53,000.00 - $63,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Will you now or in the future require employment visa sponsorship (such as H-1B)?
Language:
• Chinese (Required)
Ability to Commute:
• Bensenville, IL 60106 (Required)
Work Location: In person
